Frequently Asked Questions (FAQ)

  • Our goal is 100% customer satisfaction
  • Our products, service and customer service are subject to continuous quality control
  • If you aren't happy with us, we respond immediately and provide instant repairs
  • Products with a delivery date of "1-3 days" are directly available in different indications, the appropriate delivery period
  • All orders are usually processed the same day (Mon-Fri)
  • Orders placed on weekends and holidays will be always shipped the next working day
  • Our shipping partner "Hermes Versand" delivers within 1-3 days to german destionations and 3-7 days within the EU
  • You'll receive a tracking code to track your package underway
For german deliveries
  • All deliveries within Germany are free of shipping fees!
  • Furthermore, we'll offer you free shipping if you order the products using our cash on delivery payment options.
For worldwide deliveries
  • Free shipping offered for grand totals over 150 EUR !
  • Otherwise we'll calculate a fair flat sheeping fee of 10 EUR for every worldwide destination
  • The following payment methods will be accepted by us: bank transfer, credit card, COD (for german customers) and paypal
  • Depending on the type of order not all payment methods may be available
Do you have questions regarding the ordering process, our products or other topics?
  • Our team is available Monday till Friday from 10:00 to 18:30 and on Saturday from 10:00 to 14:00 at pthone: +49 7154 999 173
  • Please, send questions by E-Mail to or by using our contact form